FAQ's

Account Setup and Registration:

How do customers sign up for Truckago?

To initiate your Truckago journey on Apple devices, simply visit the Apple App Store. Search for “Truckago” and download the app. Once installed, complete the registration process by providing your necessary details.

For Android users, access the Google Play Store, search for “Truckago,” and install the app. Follow the registration steps to create your account seamlessly.

 

What information is required during the registration process?

During registration, we request essential information such as your phone number and basic personal details. This helps us ensure a secure and personalized experience on the Truckago platform.

Currently, Truckago supports regular customer accounts. Businesses and individuals can conveniently top up their wallet or pay per booking without the need to link to a specific profile.

Is there a verification process for customer accounts?

Yes, we prioritize the security of your Truckago account. A one-time password (OTP) verification is implemented during the registration process to safeguard your account.

Booking Process

How do customers initiate a booking on Truckago?
  1. Select Locations: Begin by choosing your pick-up and drop-off locations.
  2. Truck Customization: Opt for your preferred truck type, package type, and additional truck options.
  3. Submit Booking: After inputting your specifications, submit your booking and await competitive bids from truckers.
  4. Review and Confirm: Evaluate the received bids and proceed with the booking that aligns with your requirements.
What types of loads can customers book?

Truckago accommodates various truck types, each serving specific purposes:

  • Semi-Trucks (18-Wheelers or Big Rigs):

    • Common Use: Long-haul transportation, interstate, and cross-country shipping.
    • Load Capacity: Varies, with the ability to haul large volumes of goods.
  • Flatbed Trucks:

    • Common Use: Transporting large, heavy, or oddly-shaped items.
    • Load Capacity: Variable, with an open bed for easy loading and unloading.
  • Box Trucks (Straight Trucks):

    • Common Use: Local and short-haul deliveries, residential, and commercial moves.
    • Load Capacity: Enclosed cargo area suitable for various goods.
  • Refrigerated Trucks (Reefers):

    • Common Use: Transporting perishable goods, such as food and pharmaceuticals.
    • Load Capacity: Temperature-controlled environment to preserve freshness.
  • Dump Trucks:

    • Common Use: Hauling loose materials like sand, gravel, or construction debris.
    • Load Capacity: Typically measured in cubic yards.
  • Tanker Trucks:

    • Common Use: Transporting liquids, such as fuel, chemicals, or milk.
    • Load Capacity: Varies based on the size and type of tanker.
  • Car Haulers (Auto Transporters):

    • Common Use: Transporting vehicles, usually for dealerships or individuals.
    • Load Capacity: Depends on the number of vehicles and size of the trailer.
  • Curtain Side Trucks:

    • Common Use: Transporting goods that require easy access from the sides.
    • Load Capacity: Enclosed trailer with sides that can be opened for loading/unloading.
Are there different booking options or package types?

Yes, customers can choose from various booking options and package types based on the selected truck type. Additionally, customers have the flexibility to either instantly book or schedule a booking for a later date.

Can customers schedule bookings for a future date?

Certainly! If your shipping needs are planned in advance, you can opt to schedule a booking for a future date. Simply select “Book Later” during the booking process and choose your desired date.

Choosing Truck Types

How can customers select the right truck type for their needs?

Choosing the appropriate truck type is crucial for a successful shipment. Customers can:

  • Visit truckago.com/truck-types for comprehensive guidance.
  • Engage in a live chat on our website to receive real-time advice.
  • Directly call our support team for personalized assistance.
Are there recommendations or guidelines for choosing a specific truck?

Absolutely! Our guidelines at truckago.com/truck-types offer valuable insights into selecting the ideal truck type for your specific shipment requirements.

What information is provided about each truck type?

Detailed information about each truck type, including their capacity, truck specifications, available package types, and additional options, can be found on our platform.

Bidding & Pricing

How does the bidding process work for customers?

The bidding process on Truckago is transparent and efficient. After providing your booking specifications, local truckers receive the information and submit competitive bids. You, as the customer, have the freedom to choose the bid that aligns with your preferences.

Can customers set a budget for their shipments?

While customers cannot set a specific budget, they retain the flexibility to decline bookings if the received bids do not meet their expectations. This ensures that customers have control over their shipping costs.

What factors influence the bids they receive?

Several factors impact the bids, including the number of available truckers in the area, the distance of the shipment, the chosen package type and options, and the nature of the load itself.

Are there tips for getting competitive bids?

While no specific tips are provided, customers can enhance their chances of receiving competitive bids by ensuring accurate and detailed booking specifications.

Payments & Billing

What payment methods are accepted on Truckago?

Truckago offers convenience in payment methods. Customers can make direct payments through debit/credit cards on the app. Additionally, businesses or individuals can contact Truckago to top up their wallet via bank transfer.

How is payment processed for completed shipments?

The secure payment processing platform Stripe is employed for all transactions on Truckago, ensuring the integrity and safety of financial transactions.

Is there a billing statement or transaction history available to customers?

Yes, customers have access to a comprehensive booking history on the app. This feature enables tracking of all active, completed, and canceled bookings, providing transparency and clarity.

How are refunds handled in case of cancellations or issues?

Refunds are processed diligently within 7 working days. Customers experiencing cancellations or issues can initiate the refund process by contacting Truckago or submitting a complaint through the app.

Tracking & Monitoring

How can customers track the status of their shipments in real-time?

The Truckago platform prioritizes transparency. Customers can track their shipments in real-time through the app, allowing them to stay informed about the current status of their load. This feature ensures peace of mind and effective monitoring throughout the shipping process.

What notifications will customers receive throughout the shipping process?

To keep customers well-informed, Truckago sends notifications at key stages of the shipping process. Notifications include:

  • Booking Confirmation: Confirmation of the successful booking.
  • Driver Started: Notification when the assigned driver commences the shipment.
  • Driver Completed Job: Notification signaling the successful completion of the shipment.
Are there tools for customers to communicate directly with the driver?

Yes, Truckago understands the importance of communication. Customers can utilize the in-app messaging system or directly call the assigned driver, facilitating effective and direct communication throughout the shipping process.

Ratings & Feedback

Can customers provide feedback on the driver and the overall experience?

Customer feedback is highly valued on Truckago. After each completed booking, customers have the opportunity to provide ratings and comments regarding their experience and the performance of the assigned driver.

How does the rating system work for customers?

The rating system is straightforward. Customers rate their experience with the assigned trucker at the conclusion of each booking. Additionally, customers can submit comments and raise any concerns or complaints through the app.

Is there a process for resolving disputes or issues with a shipment?

Truckago prioritizes customer satisfaction. In the event of disputes or issues, customers can initiate a complaint through the app. The Truckago support team promptly responds to address and resolve any concerns raised by customers, ensuring a fair and efficient dispute resolution process.

Are there incentives for customers to leave reviews?

While Truckago values customer feedback, there are currently no specific incentives for leaving reviews. Customer feedback is encouraged as a means of continuous improvement and maintaining high-quality service standards.

Customer Support

How can customers reach out for support or assistance?

Truckago recognizes the importance of accessible customer support. Customers can reach out through various channels:

  • Direct Call: Utilize the provided support number for immediate assistance.
  • Live Chat on Website: Engage in live chat on the Truckago website for real-time support.
  • Email: Send queries or concerns via email to the designated support email address.
  • SOS Button on the App: In emergency situations, customers can utilize the SOS button available on the app for immediate assistance.
Is there a dedicated customer support team available?

Yes, Truckago maintains a dedicated customer support team that operates 24 hours a day, 7 days a week. This ensures that customers can receive assistance and support whenever needed.

What is the process for reporting issues or filing a support ticket?

Customers experiencing issues or requiring support can efficiently report problems through the Truckago app. The support ticket system allows customers to document their concerns, ensuring a systematic and organized approach to issue resolution. Alternatively, customers can also reach out via email to report issues.

Are there emergency support options?

Truckago understands that emergencies require immediate attention. The SOS system available on the app serves as an emergency support option, allowing customers to swiftly connect with the support team in critical situations.

Security & Privacy

What security measures are in place for financial transactions?

Financial transactions on Truckago are conducted securely through the renowned payment gateway Stripe. The use of SSL encryption further enhances the security of transactions, providing customers with confidence in the safety of their financial data.

Are there privacy settings or options for customers to control their information?

Currently, Truckago does not offer specific privacy settings for customers to control their information. The platform adheres to strict privacy standards to ensure the confidentiality of user data.

What is the process for reporting issues or filing a support ticket?

Customers experiencing issues or requiring support can efficiently report problems through the Truckago app. The support ticket system allows customers to document their concerns, ensuring a systematic and organized approach to issue resolution. Alternatively, customers can also reach out via email to report issues.

Are there emergency support options?

Truckago understands that emergencies require immediate attention. The SOS system available on the app serves as an emergency support option, allowing customers to swiftly connect with the support team in critical situations.

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